Shipping Policy
General Item Shipping & Delivery Time and Costs:
1. Please allow up to 3 business days for your parcel to be mailed off.
2. Receive free shipping within the US for all items sold on our platform
4. If one of your items is on the waitlist, your order will not ship until all items are available unless requested otherwise.
Furniture Shipping Policy:
Due to shipment size, shipping services are only offered via carrier trucking service. Shipments will be scheduled within 7 business days after the order has been placed and delivery will be in approximately 15 business days depending on the destination.
Our carrier will contact the buyer prior to setting up the delivery date/time/pick up location before delivery is attempted. Once the appointment is successfully scheduled, there will need to be a designated person who will be available to sign for the delivery. Our shipments are ‘Self Service’ and ’Curbside Only’ meaning we will not deliver inside the residence. Customers are required to pick up items from the truck and bring them back into their residence by themselves.
Return policy for Furniture Products:
We DO NOT allow free returns for certain circumstances:
①Once we receive the shipping confirmation from the customer and the order has been shipped out and is in transit via trucking service, any cancellation requests will not be allowed.
②Returns based on the customer’s personal preference and feelings will not be free of charge. Please refer to our General Return Policy